How do I cancel my card?

Before cancelling your Currenxie Card, please make sure your card:

• Is not blocked
• Has no transaction dispute cases open
• Has no pending transactions
• Is not expecting a refund
• Has a zero balance

Any outstanding balance will be settled from your HKD balance when you cancel your card.

Cancel your card via the web app:

1. Login to your account, then navigate to the 'Cards' menu
2. Click 'Menu'
3. Select 'Cancel Card'
4. Please enter the reason for your card cancellation

Cancel your card via the mobile app:

1. Navigate to the 'Cards' section
2. Open the menu (three dots)
3. Choose the relevant function
4. Select applicable reason
5. Follow instructions on the screen

Please note: If your card is cancelled, the action will be permanent and you will not be able to use this card again.