Before cancelling your Currenxie Card, please make sure your card:
- Is not blocked
- Has no transaction dispute cases open
- Has no pending transactions
- Is not expecting a refund
- Has a zero balance
Any outstanding balance will be settled from your HKD balance when you cancel your card.
Cancel your card via the web app:
- Log in to your account, then navigate to the 'Cards' menu
- Click "Dashboard"
- Select "Manage"
- Then click "Cancel card" and follow the instructions
Cancel your card via the mobile app:
- Go to "Cards"
- Open the menu (three dots)
- Choose the relevant function
- Select applicable reason
- Follow instructions on the screen
Please note: If your card is cancelled, the action will be permanent and you will not be able to use this card again.