Admins and individual cardholders can cancel a Currenxie Card directly through the Currenxie web app or mobile app.
When a card is cancelled, any outstanding transactions are settled automatically using the funds already reserved in your account, and we’ll email you a final statement.
If you cannot cancel a card — for example, due to pending transactions or an open payment dispute — please freeze the card first and try cancelling it again later.
To cancel your card via the web app or mobile app:
- Navigate to the 'My card' menu
- Select 'Manage'
- Then click 'Cancel card' and follow the instructions.
To cancel a team member's card via the web app:
- Go to 'Cardholders'
- Select the chevron '>' for the specific cardholder
- Then click 'Cancel card' and follow the instructions.