To submit a transactional dispute, either fax or courier this dispute form to our offices within 120 days from when the alleged transaction was made. Please note: We will NOT accept the form via email.
Please fax your signed dispute form to +852 3579 2106 or send it via courier with your supporting documents to Currenxie Limited, 29/F, Cambridge House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
The resolution of a dispute cannot be guaranteed, as it is ultimately subject to Visa's regulations and an assessment of the evidence presented. Dispute reviews can take up to six months.