There are a few reasons as to why your payment may have failed:
- You have exceeded your card spending limit
- Your physical card is not activated yet
- You are trying to make a payment via a restricted industry and/or a sanctioned country
- There was a merchant Point of Sales (POS) connection issue
- You input the incorrect PIN
- Your Currenxie Card is blocked
- You tried to make an offline transaction (For example, duty-free on airplanes, cruises, automatic fuel dispensers, toll booths)
If your card gets declined frequently, please contact us at support@currenxie.com so we can resolve the issue.